Privacy policy

Effective date: December 7, 2025

This Privacy Policy describes how AlterMassage SAS collects, uses and safeguards the personal information you provide while using our website https://altermassage.org/.

1. Data Controller

The data controller is :

  • Company name: AlterMassage SAS

  • Head office address: 28 place de la Bourse 75002 PARIS

  • Contact : form

2. Data collected and purposes

AlterMassage SAS undertakes to collect only the data strictly necessary for the purposes listed below:

Type of data collected Source of collection Purpose of processing Legal basis for processing (RGPD)
Identification data (Last name, First name, E-mail, Telephone) Contact forms, quote requests, appointment scheduling. Customer relationship management, making contact, service performance. Contract performance or pre-contractual measures.
Connection/browsing data (IP, pages visited, time spent) Cookies, Google Analytics, analysis tools (e.g. HubSpot). Website improvement, traffic statistics, performance measurement. Legitimate interest or user consent (for non-essential cookies).
Commercial data (service history, quotations) Commercial service. Service follow-up and loyalty. Legitimate interest.

3. Data retention period

Your personal data is kept only for as long as is necessary for the purposes for which it was collected:

  • Customer/prospect data: retained for the duration of the commercial relationship, plus 3 years from the end of the commercial relationship or last contact, for prospecting purposes.

  • Cookies/connection data: retained for a maximum of 13 months.

4. Recipients of Data

The data collected is intended for AlterMassage SAS internal departments (sales, technical) and, if necessary, for our technical subcontractors (host, CRM tool, analysis tool).

  • Host: GANDI SAS (located in the European Union)

  • HubSpot, Google Analytics, SmartAgenda, Pennylane.

5. Your rights (in accordance with RGPD)

As a user, you have the following rights regarding your personal data:

  1. Right of access (to know what data is held).

  2. Right of rectification (to update or correct data).

  3. Right to erasure (request the deletion of data, under certain conditions).

  4. Right to restrict processing.

  5. Right to portability (to receive data in a structured and readable format).

  6. Right to object to data processing.

Exercising your rights

To exercise any of these rights, please contact the Data Controller by email at : Contact : form or by post at our head office address.

We undertake to reply within one month of receiving your request.

6. Cookies

The https://altermassage.org/ website uses cookies to improve the user experience and compile visit statistics. A cookie is a small file stored by the browser that records information.

  • Necessary cookies: Necessary for the proper operation of the site (e.g. shopping cart management).

  • Performance/analysis cookies: Used for traffic analysis ([Specify tool, e.g. Google Analytics, HubSpot Analytics]).

  • Marketing cookies: Used for advertising targeting or social network tracking.

Users can manage their cookie preferences at any time via [Link to cookie management tool, if you have one].

7. Complaints to the CNIL

If you feel that your rights have not been respected after contacting us, you may lodge a complaint with the relevant supervisory authority: the CNIL (Commission Nationale de l'Informatique et des Libertés), located at 3 Place de Fontenoy - TSA 80715 - 75334 PARIS CEDEX 07.